According to the Department of Transportation 719 million people flew within the United States in 2016. Each year the Airline Quality Rating Report published by the College of Aviation at Embry-Riddle Aeronautical University rates the top 12 U.S. Carriers based on what's important to travelers. Donna Ruko is counting down the top three on the list based on percentages for being on-time, denied boardings, mishandled baggage and customer complaints.
While they dropped from the No. 1 spot for the first time since 2011, they did score better than all other airlines with the lowest percentage of mishandled baggage. Their rate of 1 per one thousand passengers is the best in the entire industry.
Delta's rate of bumping passengers from flights was the second lowest with a point 1 percent per 10,000 passengers. Keep in mind this report came out before Delta canceled some 3,000 flights earlier this month because of thunderstorms at its main hub in Atlanta.
With an 87 percent increase in on-time performance and a massive 50 percent drop in mishandled bags, Alaska's improvements were enough to move them from fifth place to the top, making 2016 the first year since 2001 that it was ranked the best.
WEB BONUS: Check out how the top 12 airlines ranked on The Airline Quality Rating.
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